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Dynamics GP Support via Web and phone conferencing session, as well as Great Plains Dynamics, GPA for DOS
We are convinced that all never released versions of Microsoft Dynamics GP, Great Plains Dynamics on Pervasive SQL Server or Ctre, Great Plains Accounting for DOS, Windows or Mac, is bearable. Thanks to modern computer technology, you should get the advantage of instant (or almost instant) remote support from Microsoft Dynamics GP center Call partner. In this publication, we examine the technology web session and what it means to you, GP user, as well as typical Dynamics GP Great Plains, GPA for DOS technical support cases and how they might be solved:
1. Web session. suppliers such as Gotomeeting.com enable technicians opening the web session, you send URLs (open by clicking on the link – it will send directly to the Web session URL in Internet Explorer). When you the Web session, your remote Dynamics GP Consultant sees on the screen and control the keyboard and mouse (the same as if he or she would be sitting beside you in your office). Now the voice – if not you, Dynamics GP user and consultant. Connected via web session, he / she can simply call the number on your desktop. If Dynamics GP sales presentation and you think people in your various regional offices to be present – Web session GoToMeeting provides the telephone number of Web Conferencing
2. Microsoft Dynamics GP 2010 (also known as version Microsoft Dynamics GP 11.0), 10.0, 9.0, 8.0, 7.5. You can get help directly from Microsoft Business Solutions if you are currently (July 2010) on one of the following versions: 11.0 (2010), 10.0, 9.0. MBS Direct support for older versions expired and you must seek help from one of the dealers Value-Added Dynamics GP, which conducts consultants, trained version targeted assistance. Here are the usual support calls are about the failure recovery batch posting, downloading and applying the U.S. (or Canadian) Payroll Tax Update (if Please note that for GP version 8.0 and earlier, we must do it manually via update SQL statements, such as MBS Dynamics GP Release Payroll tax day is no longer available), Great Plains Upgrade Dexterity customization, integration issues Manager the installation of Dynamics GP / Great Plains on the new user station, change Dynamics.set file to point to the network version of Reports.dic, moving a Dynamics GP SQL Server to another, issues and data repair FRx
3. Great Plains Dynamics / eEnterprise 7.5, 7.0, 6.0, 5.5, 5.0, 4.0, 3.2 Support for typical cases. Vintage Great Plains Dynamics were available on the platforms of three database: Microsoft SQL Server (Great Plains eEnterprise, formerly known as Dynamics + C / S and version 7.0 and 7.5, Great Plains on MS SQL Server, first available on MSDN and later extended to MS SQL Server 2000), Great Plains Select the Pervasive SQL Server 2000 and Ctre (in essence, Pervasive SQL Btrieve newly renamed). Until version 4.0 (if we mistake not) Great Plains Dynamics is also available for Macintosh (version workstation, where you deploy Ctre / Faircom Windows Server, Mac or Server with Faircom). Are you on eEnterprise / C / S + – the questions are similar to those described in paragraph 2. For Pervasive SQL / Btrieve and people center – the repair data is usually via Microsoft Access (via ODBC link tables or Ctre Pervasive DSN). For Pervasive / Btrieve there are known issues when you need to repair the corruption Btrieve file through Butyl (Btrieve Utilities). There is a particular technology walk from Novell Server Windows platform
4. Great Plains Accounting for DOS, Windows or Macintosh: 9.5, 9.2, 9.1 and earlier versions. In the time it was the rock Corporate ERP application. Most of the questions we've seen so far were related to the accident Server (Windows NT 4, Novell, Windows 95/98 or even if you have already redeployed on Windows XP with Pervasive SQL 2000), and now you must be retrieved from disk drive crashed and redeploy the new server: Windows 2003, Windows 2008 or 7/Vista/XP/2000. Be aware, if you please, that Great Plains Accounting is not compatible with 64-bit platform. Fraction (up to 20 per cent in our Microsoft CRM leads and accounts statistics) cases – customers need to repair data FAM
5. special paragraph on FRx. If you install FRx FRx 6.7 CD, please be sure that the application FRx financial reporting is sensitive to applying Service Pack on the server to your FRX sysdate (MS Access) database.
6. Mainstreaming Manager. We wish to mention a new issue of MI workstation installation. Integration Manager files reg key local in your computer registry, so you should have handy reg key during installation
7. How to Apply info? Please call us 1-866-528-0577, 1-630-961-5918 or email us help@albaspectrum.com by the nature of our business model, we server USA, Canada nationally and internationally. local service is available in the Southwest Michigan: St. Joseph, Kalamazoo, Benton Harbor, Grand Rapids, Holland, Muskegon, South Haven, Grand Haven, Ludington, Southern California: Irvine, Los Angeles, San Diego, Chicago downtown and the suburbs south of the West Houston, TX. If you are outside the reach of our offices, we do session based on the WMS and Web Dynamics GP presentations, and if necessary assign team Sales and implementation of on-site travel (including international destinations) for orientation sessions timed reasonably
About the Author
Andrew Karasev, Alba Spectrum Group, http://www.albaspectrum.com help@albaspectrum.com 1-866-528-0577, 1-630-961-5918, serving GP customers USA and Canada Nationwide: California, Minnesota, New York, Quebec, Ontario, Illinois, Texas, Georgia, Arizona, Nevada, Virginia, Florida, new Mexico, Iowa, Indiana, Alaska, Hawaii. Local service is available in Houston/Dallas: Richmond, Rosenberg, Katy, Galveston, Sugar Land; in Chicago: Naperville, Aurora, Plainfield, Romeoville, Batavia, Downers Grove, Schaumburg, Rockford, Elgin, Crystal Lake, Joliet, Hinsdale, Lisle, Montgomery, Oswego
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